Handbook on team-building, team work and conflict resolution... Themes: being a good listener, a good communicator - Refrain from doing anything that makes you feel that you arc manipulating someone; Lead by example; have humility; appreciate your co-workers; have a clear vision; avoid arguments, listen to others, create a positive atmosphere, Don?t take yourself too seriously..... Conflict Resolution: what is conflict? sources of conflict; factors effecting conflict - accommodation, compromise...collaboration...